Wage resolution

The Division of Private Sector Industrial Relations initially attempts to resolve all wage complaints which, on the face of information provided appear to have some substance and need resolution, by way of wage resolution procedures.

Wage resolution gives the parties to a dispute every opportunity to resolve the matter without the necessity for formal conference, inspection or litigation action. Examples of wage resolution procedures utilised by the Division include:

writing to the parties to inform them of their rights and obligations and encourage them to resolve the issues subject to complaint;
telephoning the parties to provide information and clarify relevant issues to encourage them to resolve the issues subject to complaint;
performing a desk based audit of time and wages records sent in by an employer to assess the merits and quantum of a complaint; and
arranging a meeting of the parties to facilitate resolution of the issues subject to complaint.

Complaints that remain unresolved following wage resolution procedures are referred to the Queensland Industrial Relations Commission (QIRC) or an inspector for further investigation.

Last updated: 29 May 2008

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Wage resolution