Purpose:

An information service for wages and conditions enquiries, including Queensland industrial relations legislation, State awards and agreements, public holidays and trading hours.

Telephone:

1300 369 945 * (Qld callers only)

* Local call cost (mobiles & payphones may be extra)
+ 61 7 3872 0550 (Outside Qld)
131 450 (Interpreter Service)

Email:

General wages and conditions enquiry
Apprentice and trainee wages and conditions enquiry
Currently responses to emails take an average of 5 working days.

Facsimile:

+ 61 7 3872 0519

Postal address:

PO Box 820
Lutwyche Qld 4030

Office location:

4th Floor, Centro Lutwyche
543 Lutwyche Road
Lutwyche Qld 4030

Operating hours:

Wageline operator assistance: 8 am to 4.45 pm Monday-Friday (including all Queensland show holidays but excluding all other public holidays).

Recorded information service available 24 hours, 7 days per week.

Purpose:

A 24-hour telephone service which provides recorded information on:

• Queensland State wages and conditions on key awards
• information on public holidays and allowable trading hours

Telephone:

1300 369 945 (Brisbane metropolitan callers)
(07) 3872 0550 (Interstate callers)
1900 939 262 (Statewide service)

Operating hours:

24 hours, 7 days a week

Purpose:

IRIS offers a sales and subscription service to current copies of individual state awards, agreements or orders of the Queensland Industrial Relations Commission (QIRC). In addition, IRIS provides an extensive research database, for paying subscribers, that enables full text searching on industrial related documents of the QIRC.

Telephone:

+ 61 7 3225 2307 or + 61 7 3234 0864

Email:

iris@dir.qld.gov.au

Facsimile:

+ 61 7 3221 6764

Postal address:

IRIS Award Sales
Department of Employment and Industrial Relations
GPO Box 69
Brisbane Qld 4001

Office location:

Block B, Neville Bonner Building
Level 4, 75 William Street
Brisbane Qld 4000

Operating hours:

8 am to 5 pm Monday-Friday

The Industrial Relations inspectorate offices have a responsibility for improving compliance with Queensland ’s industrial relations laws. This achieved by way of the following strategies:

• wage resolution procedures for complaints regarding unpaid wages or other industrial relations entitlements (known as “wage complaints”);
• conference hearings whereby wage complaints are referred to the QIRC for resolution;
• investigation of wage complaints including inspections and infringement notice and/or legal proceedings; and
• auditing of workplaces including educative strategies.

1300 369 945 * (Qld callers only)

* Local call cost (mobiles & payphones may be extra)
+ 61 7 3872 0550 (Outside Queensland)
131 450 (Interpreter service)

Employees enquiring about the progress of the investigation of a claim should refer to the telephone number contained on the information page supplied with the wages and conditions claim form.

193 Queen Street
Ayr Qld 4807

PO Box 639
Ayr Qld 4807

+ 61 7 4761 2005

Level 4, Centro Lutwyche
543 Lutwyche Road
Lutwyche Qld 4030

PO Box 820
Lutwyche Qld 4030

+ 61 7 3247 9417

Level 2, Block C, Garden Square ,
643 Kessels Road
Upper Mt Gravatt Qld 4122

PO Box 6500
Upper Mt Gravatt Qld 4122

+ 61 7 3872 0167

16 Quay Street
Bundaberg Qld 4670

Locked mail bag 3955
Bundaberg Qld 4670

+ 61 7 4153 1207

10-12 McLeod Street
Cairns Qld 4870

PO Box 2465
Cairns Qld 4870

+ 61 7 4048 1495

Shop 6, Clerana Centre Cnr Anakie & Clermont Streets
Emerald Qld 4720

PO Box 1814
Emerald Qld 4720

+ 61 7 4982 3756

Level 2, State Government Centre, Cnr Oaka Lane and Roseberry Street
Gladstone Qld 4680

Locked mail bag 15
Gladstone Qld 4680

+ 61 7 4972 6196

Level 1, 10 Cloyne Rd ,
Southport Qld 4215

Locked mail bag 91
Southport Qld 4215

+ 61 7 5503 1948

1st Floor, Ipswich Court House Building, Cnr East and Limestone Streets
Ipswich Qld 4305

PO Box 226
Ipswich Qld 4305

+ 61 7 3202 1018

Level 1, Wembley Place 91 Wembley Road
Logan Central Qld 4114

PO Box 829
Woodridge Qld 4114

+ 61 7 3287 8333

Floor 1, Post Office Square , Cnr Gordon and Sydney Streets
Mackay Qld 4740

Locked mail bag 1
Mackay Qld 4740

+ 61 7 4967 4477

Level 1, Centenary Square Building
52-64 Currie Street
Nambour Qld 4560

PO Box 501
Nambour Qld 4560

+ 61 7 5470 8732

7 Spencer Street
Roma Qld 4455

PO Box 697
Roma Qld 4455

+ 61 7 4624 3050

Level 2, State Government Building
209-213 Bolsover Street Rockhampton Qld 4700

Locked mail bag 7
Rockhampton Qld 4700

+ 61 7 4938 4155

Level 1, James Cook Centre,
Cnr Herries and Ruthven Streets
Toowoomba Qld 4350

PO Box 234 ,
Toowoomba Qld 4350

+ 61 7 4687 2877

254 Ross River Road
Aitkenvale Qld 4814

Locked mail bag 15,
Aitkenvale Qld 4814

+ 61 7 4760 7976

Ground Floor, Government Offices Building , 35 Guy Street (Cnr Fitzroy Street)
Warwick Qld 4370

PO Box 57
Warwick Qld 4370

+ 61 7 4661 9674

Purpose:

To ensure that information on the Wageline site is easy to find, easy to use, current, accessible and meets the changing needs of our customers. We value feedback and appreciate comments on the quality of our services as this will assist us with the ongoing development of our site.

Telephone:

+ 61 7 3234 1982 or + 61 7 3234 0864

Facsimile:

+ 61 7 3221 6764

Postal address:

Private Sector Industrial Relations Systems Unit (PSU)
Department of Employment and Industrial Relations
GPO Box 69
Brisbane Qld 4001

Operating hours:

8 am to 5 pm Monday-Friday